If a user wants to mark an invoice in dispute, they can do so in the customer portal.
Disputing an Invoice
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Navigate to the Open Invoice page
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From there, select an invoice
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To mark it as dispute, select the Dispute button
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Or by selecting the question mark icon on the invoice line
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On the Dispute invoices panel, select the Reason drop-down
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You will have several options to choose from
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Once the reason has been selected, click "Submit" to save your changes
On the invoice page you will see the invoice marked as dispute
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Count of invoices select and total disputed amount will be displayed