Best Practices For Credit Class

Best Practices For Credit Class:

Best Practices to Include in our Credit Class processes include:

1. Knowledge of the Collection Process.

2. Exceptions to the Collection Process.

3. Customer Assignment

4. Examine the causes of invoice payment delays and disputes,as they often have their root-causes imbedded in your own operations.

5. Emails Vs Follow-up’s

6. Review Email Template Set-up

7. Review Customer Reports

8. Standalone Vs NonStandalone

9. Frequency of contact to customer

10. Invoice Level Vs Customer Level

11. Special terms for customers

Manual Credit Class (Example):

• Customer Contact Frequency: 7 

• PastDueInvoice (First Reminder): Balance is GreaterThanOrEqualTo 0, Days Overdue is GreaterThanOrEqualTo30, Cust Total Age GreaterThanOrEqualTo 0.

• Standalone:

• Create Follow-up:

• Activity ID: Phone Call

Automatic Create Class (Example):

• BulkEmail: Introduction Email to SARA – Email Template

• Statement: Customer 30-Day Statement – TotalAge GreaterThan 0, Day of the Month 1

• NewWelcomeLetter: New Invoice Available Online – TotalAge GreaterThan 0, Standalone 1 Day, Email.

• PastDueAgingSteps:

Balance GreaterThan 0

Cust Total Age GreaterThan 0

Days OverDue Between a Range

Reason Code IsEmpty

• Collections: Collection Letter/Phone Call;

Balance GreaterThan 0

Days Overdue GreaterThanOrEqualTo 129

Reason Code IsEmpty

Cust Total Age GreaterThan 0