EDITION: Standard and Enterprise
RESOLUTION
Credit Card payments can be processed within the application using the Online Bill Pay feature. These payments can be processed by customers using the Guest Portal link or by credit users.
To process a credit card payment:
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The customer will be logged in automatically (no login ID or password required) to the Statement view when using the Statement link
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For credit users, select the customer from My Accounts or using the Customer Search at the top of the browser and go to Inquiries > By Account > Statement
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From the Statement view, the customer can select individual invoices, multiple or select all invoices to pay using the select column to the left of the invoice number
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The 'TOTAL OF SELECTED INVOICES' will automatically calculate the total of the remaining balance on all invoices selected, this total can be manually overridden by entering the total amount directly
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Click the '$ Make a Payment' button
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Pop up window will appear for customer to enter in their payment and address info
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Click 'Process Transactions Now' will submit the transaction to the merchant for approval
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The Status message from the merchant will appear in the window indicating if approved, declined, etc., click Close to close the window
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If the transaction is approved, the Statement view will reflect the transaction as a pending payment (the transaction will appear as a '-PP' transaction type with a negative amount for the transaction)