SETUP:
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As an Admin user, navigate to "Admin > Master Files > Activity"
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Add a new record in the upper-right-hand corner of the grid.
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Set the "Activity Base" as "Dispute" then set the description to notate that it is a customer dispute.
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Make sure you save before continuing.
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Next, navigate to "Admin > Settings & Utilities > Site Options > (Options)"
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In the "Customer Portal" section, enable the "Dispute Activity" field by setting it to "Dispute."
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Save at the top of the page.
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In the customer portal, select the invoice/s you want to dispute.
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Select the blue "Dispute" option above the grid.
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In the "Dispute" window, select a Reason Code, enter a dispute note, then select "Submit Dispute."
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In the client, a record will appear on th customer's Account Detail notating that they disputed the invoice.