We've seen that the SARA Self Service Portal is occasionally restricted by end users network security measures. If the user wants to open the portal on that specific network they need to whitelist the following IP addresses. On the left are the soon to be deprecated addresses we are currently using and on the right are the new addresses we will soon switch to.
URLs that must be accessible to access the portal:
More info can be found on these addresses in the following article.
Azure IP addresses, URLs, Technical Diagram | Lockstep Help Center (intercom.help)