See below for some examples of data discrepancies:
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Missing Customers, Invoices or Payments
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Aging Discrepancies between SARA and my Aging Report
Verify that your scheduled sync ran successfully via the Last Sync Status. You can see the status of the last sync at the top of your SARA screen.
If your sync has failed, try going through the Sync Configuration process (on the machine where your scheduled sync runs normally) and run the sync manually.
If your sync fails again please contact Support and attach a copy of the Sync Log.
If your sync is successful but you are still seeing discrepancies, please perform the following steps and then contact support.
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To expedite a data discrepancy issue, you will first need to identify the customers(s) and the transactions(s) in question. Since you have access to both your Accounting and SARA systems, this gives you the tools to quickly identify these items.
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Please be specific in defining the discrepancy. What type of transaction is in questions? Invoice, Payment, Journal Entry? Is the transaction closed in your accounting system but still open in SARA? Is the total of the transaction different between systems? If so, is there a payment in the accounting system that is not in SARA? Is the transaction completely missing?
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With any data discrepancy issue, please send Support both the Sync Log and a DETAIL accounting system Aging report that includes ALL DATES. These items along with the customer and transactions in question will allow us to narrow down and resolve the issue quicker.
See FAQ for Sync Log Location.