Outgoing text messages can be triggered by either a manual activity or through an automated activity or sequence and a text template.
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The outgoing text or SMS messages are created using the Call Manager and a text template.
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These outgoing SMS messages are sent using the phone number provisioned to the account and/or company.
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These messages will include any text and/or snippet codes (click here for a list of snippet codes).
To create a text message communication template:
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Admin > Master Files > Communication Template
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Click '+' to add a new
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Select the 'Text' template option
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Set the template to Active
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Select the contact to use for the text message (click here to review all contact options)
